At ITGO, we strive to provide high-quality products and excellent service. However, if you encounter any issues with your purchase, returns and exchanges will be accepted under the following conditions:
1. Eligibility for Return or Exchange
Returns or exchanges are only accepted if the product falls under one of the following categories:
- Dead on Arrival (DOA): The product does not power on or function upon delivery.
- Defective Product: The item has a manufacturing defect that affects its performance.
- Wrong Product Received: The item delivered is different from what was ordered.
- Used Product / Broken Seal: The item was received in a previously used or unsealed condition.
- Physical Damage: The product arrived damaged due to shipping or handling.
2. Return Process
- To initiate a return, please email [email protected] within 7 days of receiving the product.
- Provide your Order ID, product details, and a clear image or video showing the issue.
- Our team will review the request and provide further instructions.
3. Important Conditions
- The product must be returned in its original packaging with all accessories, manuals, and invoice.
- Any missing items or damage caused by improper use will void the return request.
- If the return request is approved, ITGO will arrange for pickup or provide return shipping details.
- Refunds or replacements will be processed after the returned item has been inspected.
4. Non-Returnable Items
- Products that are damaged due to misuse, unauthorized repairs, or improper handling.
- Software, licenses, and digital products.
- Items returned without prior authorization from ITGO.
For any assistance, please contact ITGO Customer Support at [email protected].
