1. Warranty Coverage:
ITGO products come with a minimum 1-year warranty from the date of purchase. The warranty period may vary based on the extended warranty options selected at the time of purchase.
2. Warranty Scope:
This warranty covers:
- Manufacturing defects in materials and workmanship
- Malfunctions due to normal usage conditions
- Defective parts or components
The warranty does not cover:
- Physical damage, misuse, or improper handling
- Unauthorized modifications, repairs, or software issues
- Damage caused by accidents, natural disasters, or liquid spills
- Normal wear and tear, including battery degradation
3. Claim Process:
To claim warranty service:
- Contact ITGO customer support with the original invoice and product details
- ITGO will assess the issue and provide repair, replacement, or service as necessary
- Customers may need to send the product to an authorized service center
4. Repair & Replacement:
- If a repair is not possible, ITGO may replace the product with the same or equivalent model
- Replaced parts/products are covered for the remainder of the original warranty period
5. Extended Warranty:
- Customers can opt for extended warranty plans for additional coverage beyond the standard warranty period
- Extended warranty terms follow the same conditions as the standard warranty
6. Warranty Service Location:
Warranty service is available at authorized ITGO service centers or through on-site service (if applicable).
7. Limitation of Liability:
ITGO is not liable for any data loss, indirect damages, or consequential losses arising from product malfunction. Customers are advised to regularly back up important data.
For support and warranty claims, contact ITGO Customer Service